Here is a detailed explanation of how STI manages the gathering, handling, and security of all sensitive user data.
We value user confidentiality greatly. STI is dedicated to maintaining and securing your personal information. Our privacy statement explains the categories of private information we gather and the documents we require you to provide to us; what we will use it for; the third parties we'll disclose it to and the period of time it will be used; and our measures to secure your information. Along with your responsibilities, it explains how you can use them in relation to how we handle your private details. Do read and comprehend this policy carefully.
When you open a new account with STI, you acknowledge that this policy, along with any other updates, will control the measures by which we gather, keep, utilize, disclose, and otherwise handle all your personal information while doing business with you. We treat your personal information in accordance with this policy. These below are the types of personal details we gather and retain.
Prospective users provide us with the relevant personal details as part of our business: By creating an account with STI, you must provide us with your first and last name, contact information, your date of birth, gender and geographic location. While accessing our websites or apps, your traffic data, information regarding your location, and weblogs will also be provided. Additionally, our cookies are used to collate your personal information in order to provide you with personalized services, which will be stored on your hard drive. It gives us the ability to provide personalized settings and serve you with your customized preferences to enhance your experience.
Furthermore, we preserve archives of your deposit and trading activities, such as a record of digital assets you transacted with us. STI is required by law to verify users' eligibility whenever they create a new account or add a new authorization to an existing account. To comply with the criteria established by anti-money laundering regulations, we must view and collect specific information. As mandated by anti-money laundering laws or laws that are pertinent to the services that we offer you, identification paperwork includes: A passport, a driver's license, a national identity card, utility bills, a credit report, or any additional details we deem crucial for our business operations. In sensitive cases, we are obligated to collate relevant and extra information, such as corporate papers containing your address, the shareholders' and directors' personal information, as well as the shareholders' and directors' personal information. In order to comply with our legal and regulatory obligations, we reserve the right to request any further information we feel appropriate.
This information is collected in a variety of ways, including when you use STI services, products, and webpage(s), fill out account creation e-forms, use site cookies or other advanced tracking software applications, and subscribe to STI news and updates. Occasionally, we may request additional personal information from users (through simple surveys). If you are skeptical about providing us with the necessary information, we might not be capable of offering you your preferred digital products or services. Whatever discussions with users regarding any services that we offer, whether they be oral, written, or electronic, may be recorded by us. These records shall serve as our only source of ownership and shall serve as a record of users’ conversations with us. We reserve the right to do so.
With whom are we permitted to reveal your personal details?
We may share your information with the following parties in order to fulfill the aforementioned uses for your personal details. We can share your personal information with our service or app(s) providers whenever you make use of them: authorities if there has been any breach of legal proceedings; our financial regulators and insurance supervisory board; and others; credit card companies and financial institutions handling your financial transactions; audit teams or consultants or other investment advisors, actively helping with, or guiding on most of our commercial purposes; authorities, courts, and applicable state regulators as negotiated or approved by the legal system; our negotiations with government agencies and enforcement agencies where legally required and in responding to many other relevant laws and regulations; introducing brokerage firms and affiliated groups that we have a mutual relationship.
How do we get your permission and when? Depending on the specific reason for which we use your information, we may handle it on any or all of these constitutional grounds.
The following are the legal foundations:
When one of these legal bases applies to the utilization of your personal details, we would need your permission. The giving of certain permissions shall be voluntary, and users shall be entitled to revoke this at any time by notifying us as indicated in the terms and conditions or by unsubscribing from our mailing lists. We may use the personal information you provide to us by filling out forms on our website(s) or through other means, as well as the personal information you provide to us throughout our working relationship, to interact with you about promotion and advertising goals, as well as to provide you with market updates and statistical data.You may have emails sent to you, receive messages via your online service portal, and receive notifications via SMS, as well as other methods of contact. If you do not have access to your created account or if it fails to be created for unknown reasons, you can opt out or file a complaint by emailing us at [email protected] using the email address you provided to us.
We take precautions to protect the personal information we keep against misuse, loss, unauthorized access, alteration, and disclosure. We store personal information in a combination of secure computer storage facilities, paper-based files, and other documents.
How, Why and How long are private records kept?
If we decide that your personal data is not relevant anymore, we will either erase whatever data that may be used to identify you or safely delete the information. Nevertheless, STI might need to keep a record of their users for a long period of time. We must keep records and proof of all our actions regarding your personal identification, sources of earnings, tracking of your transaction data, mobile phone, conversation, and email messages, requests and trading history, managing of your concerns, and records that can show that we fully complied with supervisory codes of practice across the business, for instance, since we are subordinate to investment and financial services and anti-money laundering regulations. Once our commercial connection with you has terminated, such documents must have been kept for a minimum of four years if requested by authorities. We might occasionally rely upon relevant standard contract terms, enforceable business policies, the European Data Protection Shield, and any other similar valid agreements whenever we transmit your information to other third-party companies outside of the EEA.
Please get in touch with us using any of the information provided below if you'd like a copy of these agreements.
our support team here for you 24/7[email protected]